We are SUPER excited to take care of your website for you. You are one step away from less worry in your business life!
Before we start migrating your website, our team needs to be 100% sure that your website is safe to migrate. We created our Care Plan Audit to not only evaluate your site but also correct glaring problems up-front before clearing it into our care plan systems.
Care Plan Audit
This will waive any setup fees for your care plan!
Muletown Digital will complete the following:
- Ensure that your WordPress Core, Plugins, and Themes are all up to date and do not have any vulnerabilities.
- Check that your premium plugins are licensed and updated. If we find plugins that are not licensed we will report those back to you.
- Provide you with a security scan to ensure that your website is not hacked with malware and that you are not on any public blacklists.
- Run a comprehensive speed test so that we can check your baseline speed to give us a target to surpass when we move your website.
- 2 hours of fixes for the most critical website updates that we find in the audit process.
After your audit is finalized, we will provide you with a detailed report, and a 30-minute overview meeting to discuss our findings and recommendations.
We will agree on the most important things to address with your 2 hours of fixes and our team will take care of those for you. You’ll have a clean bill of health and then start your care plan!
Get Started Today!
Your Audit includes 4 Simple Steps
1. Signup
Fill out our audit request form. You’ll need to provide us with a few details and then provide your payment.
2. Gather Credentials
Our team will reach out to gather the necessary credentials that we’ll need to complete your audit.
3. Audit
The experts on our team will run your audit usually within 2 business days. We will do the audit and prepare your documents.
4. Video Walkthrough
We will provide a very detailed video walkthrough of your audit explaining each of the different sections. Follow-up meetings are available upon request.
FAQ
Audit Questions
Why is it necessary to do a care plan audit?
Our care plan audits are built to protect your business. Many times we discover problems from the initial build of your website that really NEED to be solved before something bad happens. If we find one thing wrong it’s worth the investment. We’ve never had a 100% clean site come over – ever.
How does the billing for this work?
You pay a one-time up-front fee for your audit. Once we’ve determined the best care plan for you and cleared your site into our system, you will be billed monthly for the chosen plan.
If there are issues with my site, can you fix them?
Absolutely. If we find issues with your website that would prevent us from migrating you to a care plan, we will provide an hourly estimate to address the problems.
We’re not here to complain about missing periods or images, but if you have something major like malware or broken plugins, we’ll need to fix before we can move them. While the cost is separate from the audit, we offer a discounted $100/hr rate as if you are already a care plan customer.
What if we don't anything wrong?
While this has never happened, it is possible that your website has been maintained perfectly. It’s a lot like going to the Dr for a physical. If everything is perfect, you have peace of mind. In this case, know your website is in good shape and we’re ready to move you to one of our care plans. That’s good news!
How long will it take to receive my audit?
We can typically complete your audit within 2 business days. We will work with your schedule as much as possible to ensure we’re able to meet with you immediately after the audit is complete. The total time is typically less than 1 week from start to finish, depending on your availability for a meeting 🙂
Top Care Plan Questions
Can I change plans once I sign up?
Absolutely! You can change plans at any time based on the needs of your business. We ask for a 5 business day notice before your next billing period so that we can update our systems.
How do you handle premium plugins that are missing licenses?
We require our care plan customers to continue to keep their premium plugins licensed / current or remove them from your site. These plugins, if not updated, will pose major security risks for your business. We will provide you with instructions on how to update or purchase licenses for the plugins. If they are unused we can delete them for you.
How do I cancel?
Once you’ve met the contract minimum requirement specified in our terms and conditions document, you can cancel at any time. You will need to submit your request to support@muletowndigital.com at least 5 business days before your next payment is run.